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For our Canadian Customers
Shipping and Services
Updated 05/23/2025
As of 05/23/2025 we are no longer shipping to Canada.
Customer Service
At Hammacher Schlemmer we pride ourselves on superior customer service. In order to ensure your questions are answered and your comments are heard, we offer a simple process to contact us:
Contact Us: Visit our online form to contact us.
Phone: Call us Toll-Free 1-800-321-1484 to speak with a Hammacher Schlemmer associate for assistance. We are available to assist you Monday-Friday 8am - 1lpm EST, Saturday 8am - 8pm EST, and Sunday 9am - 8pm EST.
E-mail: Send us an email and we'll strive to reply within 24 hours. Email Customer Service at customerservice@hammacher.com.
Returns: For any returns sent from our northern neighbors, please use the following address:
Hammacher Schlemmer
C/O Russell A. Farrow
Attention: Returns
6220 Westar Drive
LaSalle, ON N9J 0B5
Recipients are responsible for all applicable duties (shown in duties & add's field along with any special shipping charges) and taxes (shown in sales tax field). For more information, please email Customer Service at customerservice@hammacher.com or call 1-800-321-1484 for assistance. Please mention the product name and item number. We are available to assist you Monday-Friday 8am - 11pm and Saturday-Sunday 8am - 9pm EST.
Hammacher Schlemmer is an approved CREDITS participant with the Canada Border Services Agency (CBSA). By ordering goods from Hammacher Schlemmer, I hereby authorize Russell A. farrow Ltd. an approved customs broker in CREDITS, to act as my agent, and to transact business with the CBSA to obtain release of my merchandise, account for duties and taxes, return merchandise to Hammacher Schlemmer, and electronically submit refund claims on my behalf. Under the CREDITS program, I understand that the CBSA will send any refund of duties and taxes that were paid on the returned merchandise to the customs broker, and that I will obtain the refund directly from Hammacher Schlemmer. Further, I also authorize Russell A. Farrow Ltd. to forward any refund issued by the CBSA in my name, so that Hammacher Schlemmer can be reimbursed.
Canadian customers wishing to print their own return label can click here.
AMERICA'S LONGEST RUNNING CATALOG
The affiliated, independent Hammacher Schlemmer Institute was created in 1983 to rigorously research, test and rate products to make the Best products available to our customers.
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